Delivery times and Costs
Orders are prepared and shipped within 1–3 business days after you place your order online. Wholesale orders require 4–7 business days for processing before shipment.
Shipping options and estimated transit times:
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Destination
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Transit Time
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Cost
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Canada (excluding northern territories)
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2–8 business days
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$10 CADFree on orders over $75
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International
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Varies by destination
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Calculated at checkout
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All orders are shipped from Canada. For international orders, available shipping options, rates, estimated transit times, and applicable duties and taxes are displayed at checkout based on your shipping address. Any duties, taxes, or import fees not collected at checkout remain the customer’s responsibility and may be payable to the carrier or customs authority upon delivery.
Please be aware that shipping times are estimates and may vary due to national holidays, peak periods (such as Christmas and Black Friday), postal service disruptions, customs processing, weather, or other circumstances outside our control.
The carrier displayed at checkout is used for rate calculation purposes only. The actual carrier may vary depending on availability and may include Purolator, FedEx, UPS, Canada Post, or another carrier.
Printed Merchandise (Apparel & Accessories)
Select merchandise items, such as apparel and accessories featuring the Happy Dog, Happy Life design, are printed and shipped directly by one of our trusted production partners.
These items:
- Ship separately from other Bully Wags products
- May arrive in a different package and be delivered via Canada Post or alternate carriers depending on availability
- Are final sale due to their custom, print-on-demand nature
Production times typically range from 2 to 10 business days.
Taxes & Duties
All applicable customs duties, import taxes (including VAT), and carrier handling fees are the sole responsibility of the customer. While our system attempts to estimate these costs, duties and taxes may or may not be collected at checkout depending on your location and system calculations.
Any outstanding import charges required for customs clearance must be paid by you directly to the delivery courier. For orders shipped outside of Canada, no refunds will be issued if a shipment is refused, abandoned, or returned due to unpaid duties, VAT, or local import fees.
For orders shipped within Canada, if a package is refused, the customer will be refunded minus shipping costs once the package is returned.
Shipping Details
Please ensure all of your shipping details are 100% correct before placing the order.
Bully Wags is not responsible if incorrect or missing shipping information is provided at checkout. We will not process any refunds in such circumstances.
Bully Wags is not responsible for any lost, stolen, or damaged packages during transit. Please ensure the delivery location is a safe environment. We give the option to apply Route Package Protection at checkout, if the customer decides to take off or not include Route's fee, your package will not be protected.
To submit a claim with Route click here. For more information regarding Route Package Protection, please visit www.route.com
